Applicable to Purchases on www.lennbtai.com
Effective Date: 11 February 2026
This Refund Policy ("Policy") outlines the terms and conditions under which refunds are processed for subscriptions and services purchased through the official company website, www.lennbtai.com. This document establishes the exclusive framework governing refund eligibility, procedures, and limitations. The Policy is designed to be clear, fair, and compliant with the internal governance of Lenn Chartered private limited. All parties engaging in transactions on the aforementioned website are bound by the stipulations herein.
This Policy applies exclusively to specific transactions as detailed in Clause 3 and is intended for a specific user group. It is the responsibility of the purchaser to read, understand, and agree to this Policy prior to completing any purchase.
For the purposes of this Policy, the following terms shall have the meanings ascribed to them below:
2.1 "Company" refers to Lenn Chartered private limited.
2.2 "Website" refers to the online portal located at www.lennbtai.com.
2.3 "Employee" refers to an individual who is currently and actively employed by Lenn Chartered private limited under a formal contract of employment, and whose employment status can be verified through the Company's official Human Resources records.
2.4 "Purchase" refers to the successful transaction for a subscription or service made by an Employee through the Website.
2.5 "Purchase Date" refers to the calendar date on which a transaction is successfully processed and a confirmation is issued to the purchaser.
2.6 "Refund Request" refers to a formal written application for a refund submitted by an Employee in accordance with the procedure outlined in Clause 6.
Refunds are provided under highly specific and limited circumstances. To be eligible for a refund, a purchase must meet all of the following criteria without exception:
3.1 The individual requesting the refund must be a current Employee of Lenn Chartered private limited at the time of the Purchase and at the time of the Refund Request. Eligibility is strictly limited to this group. No refunds will be considered for former employees, contractors, clients, partners, or the general public.
3.2 The Company reserves the right to verify the employment status of any individual submitting a Refund Request. Failure to provide satisfactory proof of employment upon request will result in the immediate denial of the refund.
3.3 The Refund Request must be submitted in compliance with the time limitations specified in Clause 4 of this Policy.
A Refund Request must be formally submitted within a strict timeframe to be considered for processing. The following conditions apply:
4.1 The Refund Request must be received by the Company within seven (7) calendar days of the original Purchase Date.
4.2 The 7-day period begins on the Purchase Date and includes weekends and public holidays. For example, if a purchase is made on a Monday, the Refund Request must be received by the end of the following Monday.
4.3 Refund Requests received after the expiration of the 7-day period will be automatically and irrevocably denied, regardless of the reason for the delay. There will be no exceptions to this rule.
This Policy establishes clear limitations on what is considered refundable. The Company maintains a strict stance on non-refundable items to ensure operational consistency.
5.1 Beyond the specific, limited eligibility defined in Clause 3 for Employees, no refunds will be provided for any other subscriptions or services purchased through the Website. This exclusion is absolute and applies to all other customer categories and product types not explicitly covered.
5.2 This Policy does not constitute, imply, or grant any form of trial period for any service or subscription offered by the Company. All purchases are considered final upon completion, subject only to the narrow refund conditions outlined herein for Employees.
All eligible Employees seeking a refund must adhere to the following mandatory procedure. Failure to comply with this procedure may result in processing delays or denial of the request.
6.1 All Refund Requests must be submitted in writing via email to the designated contact address. Verbal requests or communications through other channels will not be accepted or processed.
6.2 The email must be sent to: services@lennchartered.com
6.3 The subject line of the email must read: "Refund Request – [Your Full Name] – [Employee ID]".
6.4 The body of the email must contain the following information for verification and processing:
6.5 The request will be considered "received" based on the timestamp of its arrival in the inbox of the designated email address.
Upon receipt of a valid and timely Refund Request, the Company will undertake the following steps:
7.1 Verification: The Company will first verify the Employee's eligibility and confirm that the request was submitted within the 7-day period.
7.2 Approval/Denial Notification: The Employee will be notified via email of the approval or denial of their request, typically within ten (10) business days of receipt of the request.
7.3 Refund Issuance: If the request is approved, the refund will be processed back to the original method of payment used for the Purchase. The Company is not responsible for delays caused by banking institutions or payment processors. Please allow up to fifteen (15) business days from the date of the approval notification for the funds to appear in your account.
7.4 Partial Refunds: The Company does not offer partial refunds. If approved, the refund will be for the full amount of the original Purchase price.
Lenn Chartered private limited reserves the right to amend, modify, or terminate this Refund Policy at any time and at its sole discretion. Any changes will be effective immediately upon posting the revised policy on the Website. It is the responsibility of users and Employees to review this Policy periodically for updates.
This Policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of the jurisdiction in which Lenn Chartered private limited is incorporated, without regard to its conflict of law principles.
For all inquiries, questions, and submissions related exclusively to this Refund Policy, please use the following official contact channel. This is the sole and exclusive point of contact for all matters pertaining to refunds.
Email: services@lennchartered.com
Please note that no support or information regarding refunds will be provided through any other email address, phone number, or communication method.